Return and Exchange Policy

1. Eligibility for Returns and Exchanges

• Time Frame: Customers may request a return or exchange within 30 days of the purchase date.
• Condition: Products must be unused, unopened, and in their original packaging.
• Proof of Purchase: A valid receipt or order confirmation is required.

2. Non-Returnable Items

• Gift cards
• Personal care items (e.g., opened skincare or haircare products)
• Sale or clearance items

3. Return Process

• Initiation: Contact our customer service at salon24dahod@gmail.com or call us at 9077727727 to request a return authorization.
• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
• Inspection: Upon receipt, we will inspect the product and notify you of the approval or rejection of your return.

4. Refunds

• Approved Returns: Refunds will be processed to the original payment method within 7-10 business days.
• Partial Refunds: Applicable for items not in their original condition or missing parts, subject to management discretion.

5. Exchanges

• Defective or Damaged Items: We will replace items if they are defective or damaged. Contact us at salon24dahod@gmail.com or call 9077727727 for assistance.

6. Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again.
• Bank Processing: Contact your credit card company; it may take some time before your refund is officially posted.
• Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at salon24dahod@gmail.com or call 9077727727.

7. Changes to This Policy

• We reserve the right to modify this policy at any time, so please review it frequently. Changes will take effect immediately upon posting on the website.

For any questions regarding our return and exchange policy, please contact us at salon24dahod@gmail.com or call 9077727727.